Help center

How can we help?

Answers to what people ask most. Something else? Email [email protected].

Getting started

What does linkpls do?

It answers Instagram comments with a DM. When someone comments your keyword on a post or Reel, linkpls replies under the comment and sends your link to their DMs, in seconds. It can do the same for story replies, shares and story mentions.

How do I sign up?

Tap Get started, create your account and connect Instagram. The Free plan needs no card.

Which Instagram accounts work?

Professional accounts: Business or Creator. If yours is personal, you can switch for free in Instagram’s settings in about a minute.

Do I need a Facebook Page?

No. linkpls connects through Instagram’s own login, so a Business or Creator account is enough.

Do I have to give you my password?

No. You log in on Instagram’s own screen and approve three permissions: your profile and posts, your comments, and your messages. linkpls never sees your password, and you can revoke access in Instagram’s settings.

Is there a mobile app?

No. linkpls is a website that works on phones and computers.

Automations and triggers

What can start an automation?

A comment on a post or Reel, a reply to your story, a post shared with you in a DM, or a mention in someone’s story. Comments and story replies can require a keyword; shares and mentions don’t.

Can it answer DMs that contain a keyword?

No. It answers comments, story replies, shares and story mentions, not keywords sent in ordinary DMs.

How does keyword matching work?

Capitals and extra spaces don’t matter, and the keyword must appear as a whole word, so “LINK please” matches LINK but “linkedin” doesn’t. You can add several keywords or answer any comment. A typo allowance catches one-letter slips in words of four letters or more.

Which posts can an automation watch?

One post, every post (including ones you publish later), or your next post.

How many automations can I have?

As many as you like, on every plan. The Free plan sends up to 1,000 DMs a month; Pro has no monthly limit.

What happens when I pause an automation?

It stops, including any sends still waiting in the queue. Comments that arrive while it’s paused go to the Reply Desk.

Can I try an automation before it goes live?

Yes. The builder shows a live preview of the exact DM, buttons and public reply as you type. You can also aim it at a single post and comment from a second account to see what arrives.

The AI copilot

Where does linkpls use AI?

To write your messages: the DM, up to ten versions of it picked at random, public replies for under the comment, keyword ideas, and the follow ask with its reminder. In the Reply Desk and Inbox, it drafts answers to real questions.

Does every person get a different message?

Not one per person. Your DM can have up to ten versions, and each DM goes out as one of them, picked at random; public replies are picked at random from up to ten too. So replies vary across your audience instead of repeating one line.

Does the AI send anything by itself?

No. It writes drafts. Only what you save in the builder, or send from the Reply Desk and Inbox, goes out.

Which languages does the AI write in?

English, Hindi (in Devanagari) and Hinglish.

What does the AI see?

Only what the draft needs: your keyword, the start of your post’s caption and your message; for a reply draft, the comment, or the last 8 messages of that conversation.

Which plan includes the AI copilot?

Pro. On the Free plan you write the messages yourself.

Messages and buttons

How long can a DM be?

Up to 1,000 bytes of text, which Instagram counts in bytes rather than letters: emoji and non-English letters take more than one. A message with buttons can have up to 640 characters of text.

How many links can a DM have?

Up to three link buttons, each with a label of up to 20 characters.

Can I personalise the message?

Yes. {first_name} fills in the person’s Instagram username. In story-reply, share and mention DMs Instagram doesn’t share a username, so it reads “there”.

Can I send images or files?

No. Messages are text and link buttons; to share a file, link to it.

Can the wording vary?

Yes. Public replies are picked at random from up to ten. On Pro, the AI copilot writes up to ten versions of your DM, and each DM goes out as one of them, picked at random.

Can I ask for an email before sending the link?

Yes. Lead capture asks for an email, a phone number or both, checks the format, and saves answers to Leads.

Limits and safety

Will automating get my account flagged?

linkpls runs on Meta’s official Instagram API, the one Meta built for business messaging. DMs are capped at 200 an hour against the 750 Meta documents, and each person gets the link once per automation, with STOP honoured permanently.

How fast does the DM arrive?

Within seconds when your account is quiet. On a busy post, DMs go out at least 12 seconds apart and never more than 200 an hour, so a spike drains steadily instead of all at once.

What are linkpls’ limits?

For each Instagram account: at most 200 DMs an hour and 1,500 a day, at least 12 seconds apart; and at most 30 public replies an hour and 150 a day, at least 45 seconds apart.

What if a DM can’t be sent in time?

Instagram allows a private reply within 7 days of a comment, and replies to messages within 24 hours. A send that misses those windows is skipped rather than sent late.

What happens when someone replies STOP?

If their whole message is STOP, UNSUBSCRIBE or CANCEL, they get one confirmation and aren’t messaged again by any of your automations.

Does someone get a DM every time they comment?

No. Each person gets the link once per automation, however many times they comment.

Plans and billing

What’s included in the Free plan?

Unlimited automations and 1,000 DMs a month, with every feature except the AI copilot and the API: all triggers, link buttons, follow to unlock, lead capture, catch-up, the Inbox, the Reply Desk and analytics.

What counts as a DM on the Free plan?

Each person an automation reaches counts once, however many messages their conversation takes: a greeting, a follow ask and the link are one. The count starts again on the 1st of every month. When the 1,000 are used, new comments don’t get a DM until then; conversations already going still finish.

What does Pro add?

Unlimited DMs and the AI copilot, which writes your DM, up to ten versions of it picked at random, your public replies and keyword ideas, plus the API. Pro is ₹399 a month.

Is there an API?

Yes. It comes with the Pro and Scale subscriptions at no extra cost, with no separate API plan. It creates, changes, pauses and deletes automations, lists your posts and exports your leads, from your own scripts or tools like Zapier and Make. Make a key in Settings → API keys. The full reference is on the API page, linked at the bottom of every page.

When will Scale be available?

Scale, for teams and agencies, isn’t available yet.

Is there a free trial of Pro?

No. The Free plan is free for as long as you like, and you can upgrade when you need more.

Is there a yearly plan?

Yes. Pro is ₹3,990 a year, two months free compared with paying monthly.

How do I pay?

Through Razorpay, with UPI AutoPay, a credit or debit card, or a net banking mandate. Your plan renews automatically until you cancel.

Is GST added?

No. linkpls doesn’t charge GST, so the price you see is what you pay.

What happens if I cancel Pro?

Pro features stay on until the end of the period you’ve paid for, then the account moves to Free. Nothing is deleted or paused: existing automations keep running, but you can’t create more than the Free plan allows.

Account and data

Can I connect more than one Instagram account?

Not yet. Each linkpls account works with one Instagram account.

Can my team share an account?

Not yet. Team seats are planned for the Scale plan.

What if Instagram disconnects?

linkpls refreshes its access automatically. If Instagram ends the connection, the dashboard shows “Needs reconnect” and you log in through Instagram again.

How do I delete my data?

Remove linkpls from the apps connected to your Instagram account, or send a data deletion request. Your account, automations, conversations, leads and posts are deleted; opt-outs are kept so nobody who said STOP is messaged again.

What data does linkpls keep?

What it needs to run your automations: your connected account, automations, the conversations they start, leads, and post details. The privacy policy lists it all.

Still stuck? Read the guides, or email [email protected].

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