Refund policy

linkpls has a free plan so you can try it properly before you pay: every automation feature, and up to 1,000 people a month getting your DM. Because of that, payments for paid plans aren’t refunded as a rule. The exceptions below are real: if one applies to you, you get your money back.

When we refund

• Instagram restricts your messaging because of linkpls. If Instagram limits your account’s messaging because of DMs linkpls sent for you, our account-safety guarantee refunds your latest payment in full. The guarantee page has the conditions.
• We charged you by mistake. A double charge, a charge after you cancelled, or the wrong amount is always refunded in full.
• We end your plan early. If we stop the service, or close your account for any reason other than a breach of our terms or fair usage policy, we refund the part of your paid period you didn’t get to use.

What isn’t refunded

• Changing your mind, or not using linkpls after paying.
• The rest of a month or a year after you cancel. Cancelling stops the next charge, and paid features stay on until the period you’ve paid for ends: see the cancellation policy.
• A renewal that went through before you cancelled. You can cancel at any time before the renewal date.
• Plans we end because the terms or the fair usage policy were broken.
• Changes Instagram or Meta make to their API or rules, which affect every app that uses them.
• Free months from the influencer program or other promotions.

How to ask

Email [email protected] from the address you sign in with, and include:

• your Instagram username;
• the date of the payment, or its Razorpay payment ID;
• what happened, with screenshots if you have them.

We acknowledge every request within 2 working days and decide within 5.

How you get it back

Approved refunds go back the way you paid (card, UPI or net banking) through Razorpay. Banks usually show them within 5–7 working days. No GST is added to our prices, so a full refund is the whole amount you were charged.

Before you dispute a charge

Please write to us before raising a dispute with your bank. We put genuine mistakes right quickly, and a bank dispute can take weeks.

Changes

If this policy changes, we’ll update this page and the date at the top. Payments already made follow the policy in place when they were made.