Account-safety guarantee

linkpls sends slowly on purpose: at most 200 DMs an hour and 1,500 a day per Instagram account, each at least 12 seconds apart, and only to people who commented, replied or messaged you first. If, despite that, Instagram restricts your account’s messaging because of what linkpls sent, we refund your latest payment in full.

What’s covered

Instagram limits your account’s messaging, for example by blocking you from sending DMs for a while or switching off automated messages, and the cause is the DMs or public replies linkpls sent for you.

What you get

• Your most recent payment back, in full: the whole monthly or yearly amount. Or, if you’d rather keep going, a month of your plan added free. You choose.
• We pause your automations straight away to protect the account, and help you with your appeal to Instagram.

Only Instagram can lift a restriction. The guarantee is about your money; we can’t promise when, or whether, Instagram restores a feature.

Who it’s for

• Workspaces on a paid plan (Pro or Scale) when the restriction happened.
• Automations used within our fair usage policy.

What isn’t covered

• Restrictions because of your content: copyright, community guidelines, impersonation, or reports about your posts.
• Limits on posting, commenting, following or signing in that aren’t about messaging.
• Accounts that ran another DM or automation tool at the same time. Two tools answering the same comments double the messages people get, and it’s no longer possible to tell which tool caused the restriction.
• Accounts with bought followers, likes or comments, or that take part in engagement groups.
• Automations that broke the fair usage policy, or that we had already paused for it.
• Changes Meta makes for every app, and Instagram outages.
• Restrictions that start more than 30 days after a paid plan has ended.

How to claim

Within 14 days of Instagram’s notice, email [email protected] from the address you sign in with, and include:

• your Instagram username;
• a screenshot of Instagram’s notice, showing its date;
• whether you’d like the refund or the free month.

What happens next

We check what linkpls sent from your account around that time: every DM and public reply is recorded with when it went out. We acknowledge your claim within 2 working days and decide within 5. Refunds go back the way you paid, through Razorpay, and banks usually show them within 5–7 working days.

Limits

• One claim per workspace in any 12 months.
• A refund ends the subscription: the workspace moves to the Free plan, keeps everything, and you can subscribe again at any time.

The refund policy covers every other case.